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The Code of Conduct for registered migration agents is a legislative instrument made under section 314 of the Migration Act 1958. It specifies the standards of professional conduct and ethical behavior that we must follow in our practice.
Our registration numbers are MARN: 2217810 and MARN: 2418520. You can verify our registration at the OMARA website.
We must act honestly and in the best interests of our clients, providing advice that is appropriate to their circumstances.
We must treat all clients fairly and professionally, regardless of their background or circumstances.
We must provide accurate and up-to-date advice based on current migration law and policy.
We must protect client confidentiality and only disclose information with client consent or as required by law.
We must act with honesty and integrity in all our dealings with clients, the Department of Home Affairs, and other parties. We do not make false or misleading statements, either verbally or in writing.
We must maintain a high standard of competence in our practice. This includes keeping up-to-date with changes in migration law and policy through ongoing professional development.
We must communicate clearly with clients about their visa options, the likelihood of success, costs involved, and timeframes. We ensure clients understand the advice given.
Before starting work, we provide a written agreement that sets out the services to be provided, costs, and payment terms. We do not start work until the client agrees to these terms.
We must not act where there is a conflict of interest between clients or between our interests and those of a client. Where conflicts arise, we disclose them and take appropriate action.
We must deal appropriately with client property, including documents and funds held in trust. We keep proper records and account for all client money.
If you are dissatisfied with our services, we encourage you to first contact us directly so we can attempt to resolve the matter. We take all complaints seriously and will respond within 5 business days.
If you are not satisfied with our response, you can lodge a complaint with OMARA:
Office of the Migration Agents Registration Authority
Website: www.mara.gov.au
Phone: 1300 226 272 (within Australia)
As a client of a registered migration agent, you are protected by:
Last Updated: February 2025
This Code of Conduct is provided in accordance with the requirements of the Migration Act 1958. For the complete Code of Conduct, please visit the OMARA website.
