Is Call or Contact Centre Manager in shortage in Australia?

As of 2026-04-26, Jobs and Skills Australia rates Call or Contact Centre Manager as "No shortage" on the national Skills Priority List. 38,500 Call or Contact Centre Manager are currently employed across Australia.

How much do Call or Contact Centre Manager earn in Australia?

Median full-time earnings for Call or Contact Centre Manager are A$2,206 per week, or approximately A$114,712 per year. Source: Jobs and Skills Australia, refreshed 2026-04-26.

Which Australian visas am I eligible to apply for as a Call or Contact Centre Manager?

Call or Contact Centre Manager (ANZSCO 149211) is eligible for the following visa subclasses: 494. It appears on the ROL occupation list.

Who assesses Call or Contact Centre Manager skills for Australian migration?

Skills assessment for Call or Contact Centre Manager (ANZSCO 149211) is conducted by Vocational Education and Training Assessment Services.

Where in Australia do most Call or Contact Centre Manager work?

The top three Statistical Area Level 4 (SA4) regions for Call or Contact Centre Manager employment are: Melbourne - West, Melbourne - South East, Melbourne - Inner. Source: Australian Bureau of Statistics labour-force survey via Jobs and Skills Australia.

Is Call or Contact Centre Manager on the MLTSSL or CSOL?

Call or Contact Centre Manager (ANZSCO 149211) is currently listed on the ROL. List membership controls which permanent and provisional skilled visas the occupation is eligible for.

What qualifications do I need to work as a Call or Contact Centre Manager in Australia?

The most common qualification held by working Call or Contact Centre Manager is Certificate III/IV (25% of the workforce). Specific skills assessment evidence requirements depend on the assessing authority.

+61 8 7081 5229 reception@globalselect.com.auMARN: 2217810 | 2418520

Adelaide | Melbourne | NepalMon - Fri: 9:30 AM - 5:30 PM

+61 8 7081 5229 reception@globalselect.com.auMARN: 2217810 | 2418520

Adelaide | Melbourne | NepalMon - Fri: 9:30 AM - 5:30 PM

ANZSCO149211 OSCA 20241721312Skill LevelROLNo ShortageJSA

Call or Contact Centre
Manager

Organises and controls the operations of a call or contact centre. May work in a call centre.

Chapter I

The occupation

“CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.”
Unit Group 1492 Call or Contact Centre and Customer Service Managers · ABS ANZSCO

Specialisations

None listed under ANZSCO 149211.

Entry route to Skills and Qualification Requirements

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

Vocational Education and Training Assessment Services· Skill assessment required

Related occupations· 1

Customer Service Manager (149212)

Chapter II

Your visa pathways

Eligible

DHA-recognised
visa pathways

Occupation lists

ROL

Classifications

2013

Assessed by

VETASSESS

Permanent Residence

Pathways that lead directly to Australian permanent residency

494

Skilled Employer Sponsored Regional (provisional)

Employer sponsored stream

ANZSCO 2013VETASSESS75%: 7 months·90%: 13 months

Skilled Regional (Provisional)

Live, work, and study in a regional area — lead to PR via 191

Not eligible

No skilled regional (provisional) pathway currently open.

Temporary Work & Training

Short to medium-term visas — some offer a PR pathway

Not eligible

No temporary work & training pathway currently open.

Chapter III

State & territory nominations

Choose a state to view nomination criteria, place allocations, and recent invitation rounds.

New South Wales

Sydney

Visit migration portal

2023-24

4,150

2024-25

5,000

2025-26

3,600

SC 190Not currently available

Skilled Nominated Stream

2025–26 places2,100

Key requirements & pathways

›New South Wales 190 Visa NSW Regional areas 491 Visa Pathway 1 (Stream A) Pathway 2 (Stream B) Pathway 3

SC 491Not currently available

Regional (Provisional) Stream

2025–26 places1,500

Key requirements & pathways

›NSW Regional areas 491 Visa Pathway 1 (Stream A) Pathway 2 (Stream B) Pathway 3

Chapter IV

Expression of Interest (EOI Data)

A snapshot of how many people are competing for this occupation right now. Tap “View full EOI insights” for wait-time estimates, state-by-state difficulty, peer comparisons and cohort tracking.

Chapter V

Tasks & duties

Your employment history should align with these ANZSCO-defined tasks. VETASSESS looks for demonstrable experience in at least five.

developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
ensuring operational efficiency within a call centre
providing direction and feedback to team members and assisting with recruitment
managing, motivating and developing staff providing customer services
planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
liaising with other organisational units, service agents and customers to identify and respond to customer expectations
may work in a call centre

Chapter VI

Skills assessment

VOCA

Assessing Authority

Vocational Education and Training Assessment Services

Visit Vocational Education and Training Assessment Servicesvetassess.com.au

Lodge application

Online Application

Assessment fees

Within Australia Standard AUD 1177.00, Fast Track AUD 886.60 (Plus Standard), Outside Australia Standard AUD 1070.00, Fast Track AUD 806.00 (Plus Standard)

Processing

The approximate time is between 12 and 20 weeks

Outcome letter

Valid for 3 years for DHA lodgement

Step-by-step guide Document checklist Fees breakdown

Chapter VII

Labour market

A quick read on workforce size, pay and demand.

Jobs and Skills Australia

Workforce, pay and demand at a glance

Full insights

Workforce

38,500

employed nationally

Growth

-1.8%

benchmark +1.5%

Median pay

$2,206

per week

Shortage

No shortage

Skills Priority List

ANZSCO 149211Median age 4243% female workforceTop qualification: Certificate III/IV (25%)Refreshed 2026-04-26

Your route to PR

Six steps from this page to a granted visa

Personalised for Call or Contact Centre Manager (ANZSCO 149211). Estimated pathway timeline: up to 24 months.

Total timelineUp to 24 months

START

VERIFY

ASSESS

ENGLISH

EOI

INVITE

LODGE

ANZSCO code & lists

On ROL · Skill Level 2

Skills assessment (VETASSESS)

Vocational Education and Training Assessment Services

Open tool

Test & maximise points

Target ≥85 pts · English up to 20 pts

Open tool

Submit Expression of Interest

Submit through SkillSelect

Open tool

Await invitation / nomination

8 states: NSW, VIC, QLD, SA…

Open tool

Lodge visa & await grant

60 days to lodge · SC 189 DHA processing

Not sure which pathway fits you? Book a free 30-minute consultation with an OMARA-registered agent.

OMARA registeredFree 30-minute call98% case success · 2018–2026

Run Eligibility Check Book Consultation

ANZSCO149211 OSCA 20241721312Skill LevelROLNo ShortageJSA

Call or Contact Centre
Manager

Organises and controls the operations of a call or contact centre. May work in a call centre.

Chapter I

The occupation

“CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.”
Unit Group 1492 Call or Contact Centre and Customer Service Managers · ABS ANZSCO

Specialisations

None listed under ANZSCO 149211.

Entry route to Skills and Qualification Requirements

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

Vocational Education and Training Assessment Services· Skill assessment required

Related occupations· 1

Customer Service Manager (149212)

Chapter II

Your visa pathways

Eligible

DHA-recognised
visa pathways

Occupation lists

ROL

Classifications

2013

Assessed by

VETASSESS

Permanent Residence

Pathways that lead directly to Australian permanent residency

494

Skilled Employer Sponsored Regional (provisional)

Employer sponsored stream

ANZSCO 2013VETASSESS75%: 7 months·90%: 13 months

Skilled Regional (Provisional)

Live, work, and study in a regional area — lead to PR via 191

Not eligible

No skilled regional (provisional) pathway currently open.

Temporary Work & Training

Short to medium-term visas — some offer a PR pathway

Not eligible

No temporary work & training pathway currently open.

Chapter III