Organises and controls the operations of a call or contact centre. May work in a call centre.
Broad state reach across 8 jurisdictions.
Run a free EOI assessment against current DHA cut-offs.
“CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.”
Used for skilled visa lists lodged with the Department of Home Affairs.
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
1 direct PR route, 0 provisional regional routes (convert via 191), and 0 temporary work visas.
Pathways that lead directly to Australian permanent residency
Provisional visa for regional employer sponsorship. 3-year commitment with a clear pathway to permanent residence via 191.
Live, work, and study in a regional area — lead to PR via 191
No skilled regional (provisional) pathway currently open.
Short to medium-term visas — some offer a PR pathway
No temporary work & training pathway currently open.
A snapshot of how many people are competing for this occupation right now. Tap “View full EOI insights” for wait-time estimates, state-by-state difficulty, peer comparisons and cohort tracking.
Choose a state to view nomination criteria, place allocations, and recent invitation rounds.
Your employment history should align with these ANZSCO-defined tasks. VETASSESS looks for demonstrable experience in at least five.
developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
ensuring operational efficiency within a call centre
providing direction and feedback to team members and assisting with recruitment
managing, motivating and developing staff providing customer services
planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
liaising with other organisational units, service agents and customers to identify and respond to customer expectations
may work in a call centre
The headline workforce, pay, shortage and demographic indicators for this occupation, sourced from Jobs and Skills Australia.
Our OMARA-registered agents will audit your points, cross-check Call or Contact Centre Manager nuances against the latest DHA bulletins, and map a step-by-step case file — in one free 30-minute consultation.
